Operations Specialist - Hospital Medicine

Integrative Emergency Services, LLC (“IES”) is seeking an Operations Specialist of Hospital Medicine. This role is responsible for supporting the operational and administrative functions of the hospital medicine practice. This role provides independent oversight of key processes, including provider credentialing, financial analysis, and workflow optimization, to ensure efficiency and compliance. The Operations Specialist serves as a key resource for hospitalist teams and the SVP of Hospital Medicine and facilitates communication between departments to enhance patient care services.  Additionally, this role supports hospital operations by assisting in process improvements, vendor management, and data-driven decision-making.

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

Candidates must reside in a state IES operates in (AZ, CO, IN, OK, TX, AL, SC, FL)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Manage day-to-day operational tasks, ensuring efficiency in scheduling, site support, and workflow coordination. Support the coordination of facility-related operational needs and assist in resolving operational issues.  Assist with vendor relationships, ensuring optimal service delivery and cost-effectiveness.
• Identify opportunities for process improvement within hospitalist operations and implement solutions in collaboration with leadership. Assist in tracking and evaluating key performance indicators (KPIs) to identify areas for operational improvement.
• Assist with ensuring compliance with regulatory and organizational policies, ensuring adherence to healthcare standards. Partner with the credentialing and enrollment teams to facilitate clinician credentialing, licensing, and privileging processes, ensuring compliance with regulatory requirements.
• Assist with budget monitoring, financial reporting, and variance analysis for hospital medicine operations. Collaborate with the revenue cycle team to support clinician billing and reimbursement processes, ensuring accurate and timely documentation.
• Serve as a liaison between hospitalist teams, administration, and support services to enhance communication and service delivery. Provide operational support for practice management functions and ensure alignment with organizational priorities. Organize and facilitate operational meetings, ensuring follow-up and completion of action items from necessary parties.
• Assist in developing and maintaining standard operating procedures (SOPs) for hospitalist operations. Lead and support special projects focused on operational enhancements, quality improvement, and data reporting.
• Compile and analyze operational data to support decision-making and performance optimization. Support the preparation of monthly reports and dashboards to track hospitalist program performance.
• Assist in business development efforts by supporting clinical and/or sales executives with data analysis, market research, and operational insights to drive strategic growth initiatives

QUALIFICATIONS

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to adjust to a dynamic business environment with strong sense of accountability and urgency
• Strong problem-solving abilities. Able to identify and solve issues and problems efficiently and professionally
• Ability to work independently and autonomously. 
• Strong collaborative skills and ability to work collaboratively with other teams
• Excellent oral and written communication skills
• Strong organizational skills with the ability to manage multiple tasks and strong attention to detail
• Proactive and detail-oriented with the ability to manage multiple priorities.
• Strong customer service orientation
• Ability to use discretion appropriately and maintain confidentiality
• Proficiency in Microsoft Office and healthcare management software
• Ability to read, write and speak English proficiently

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• Minimum of 3 years of experience in healthcare administration, hospital operations, or related field.

Preferred:

• Bachelors degree
• Experience in hospital medicine practice management or provider support roles.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Ability to lift and transport IT equipment weighing up to 50 lbs.
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment
• The noise level in the work environment is usually low

TRAVEL

• Some work travel including overnight stays may be required as business needs dictate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.