Clinic Network Operations Manager - Surgical Services

ESSENTIAL DUTIES AND RESPONSIBILITIES The responsibilities listed here represent the majority of the role but are not all-inclusive; other duties may be assigned.

• Provide day-to-day oversight of clinic and surgical practice operations, aligning daily execution with organizational goals, growth strategy, quality standards and clinical integration.
• Actively manage operational performance across all clinic locations, addressing workflow gaps, and service issues.
• Build strong relationships with stakeholders, clinical leaders, client surgeons, and clinic staff.
• Manage and coordinate operational functions across departments to ensure seamless collaboration between clinics and intradepartmental teams.
• Assist with implementation of process improvements to address operational inefficiencies, communication gaps, and delays.
• Prepare, refine, maintain and execute standardized surgical clinic workflows, processes, policies and procedures.
• Independently manage meeting coordination and agendas to support surgeons and clinic operations.
• Align clinic operational capacity with marketing initiatives and new service launches.
• Collaborate with department leadership to ensure operation teams are prepared to support marketing campaigns, increased demand, and new service launches.
• Oversee the process for network provider compliance training, onboarding, acknowledgement of policies and standard operation procedures in alignment with network compliance standards.
• Oversee EMR implementation and optimization with high-level engagement to ensure workflow tools, standardization and timelines align with the network objectives.
• Manage the day-to-day use, optimization, and adoption of clinical technology platforms, including EMR, scheduling systems, patient engagement tools, and operational reporting.
• Ensure merchant compliance requirements are routinely monitored and updated.
• Ensure administrative activities comply with organizational policies and applicable healthcare regulations, including HIPAA and internal compliance standards.
• Actively manage collaboration between department revenue cycle managers, external client partners, and RCM vendors to ensure adequate and timely support related to billing processes is delivered.
• Coordinate required provider and staff training related to standardized operational workflows, policies and procedures.
• Manage the collection and review process of provider credentialing information to ensure readiness for payer enrollment and onboarding.
• Manage the processes for new facility startups.
• Lead the orientation and onboarding process for clinical staff.  
• Facilitate clear, timely, and professional communication between departments, leadership, and external partners as needed.
• Partner with IT and operational teams to address system access, EMR systems user support, and workflow alignment issues.

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In-depth understanding of clinic operations, healthcare regulations, and industry best practices.
• Superior customer service, communication, and presentation skills for engaging executive leadership, physicians, and cross-functional teams.
• Ability to lead, foster collaboration, and manage change in a dynamic healthcare environment.
• Ability to prioritize initiatives, allocate resources, and manage multiple projects at an enterprise level using judgment, discretion, and problem-solving abilities
• Ability to partner with IT and operational teams to address system access, EMR systems user support, and workflow alignment issues.
• Ability to develop and implement strategies that align with organizational goals and regulatory requirements.
• Strong organizational and time-management skills with high attention to detail.

Education / Experience: 

Required:

• High school diploma or equivalent
• Minimum 5 years of experience in healthcare operations
• Hands-on experience with eClinicalWorks (eCW).
• Demonstrated experience working across multiple departments to coordinate workflows and operations requirements.
• Working knowledge of how clinic operations and processes impact financial performance.
• Proficient in Microsoft Office Suite
• Valid Drivers License

Preferred:

• Bachelor’s degree in healthcare administration, Business Administration or related field.
• Experience in surgical specialty operations
• EMR implementation experience 

PHYSICAL DEMANDS: 

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:  

• Corporate and Clinic environments 
• May visit hospital locations and vendors
• The noise level in the work environment is usually low

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.