Revenue Cycle Vendor Coordinator - Hybrid, Dallas
Integrative Emergency Services, LLC (“IES”) is seeking a Revenue Cycle Vendor Coordinator. This non-exempt role will assist in all phases of the Revenue Cycle to ensure accurate, compliant, and timely billing; proper documentation; accurate and complete reimbursement; and high patient satisfaction. Will partner with RCM vendors who provide billing, coding, and AR services. Emphasis for the RCM Vendor Coordinator is overseeing front-end and mid-cycle RCM functions such as resolving any charting deficiencies, missing elements, or front-end transmission issues. Will frequently communicate with RCM teams, Clinicians, and administrative staff. Role requires intermediate excel skills to pull reports and identify issues and trends. Work will be based in a Hybrid format at the corporate office in North Dallas, TX, 75244.
IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Work Missing and Suspended report on a daily basis.
- Work items on report from older dates of service forward.
- Reconcile missing or suspended list with required lag time for provider documentation.
- Engage with clinical staff in order to obtain proper information for coding and billing of charts.
- Collect critical care documentation of procedures, such as procedures performed in ICU/hospital. and obtain/pull charts, demographic, and insurance information for Floor Call billing.
- Communicate with revenue cycle vendor as needed to appropriately move accounts out of suspended status.
- Regularly review provider documentation for completeness and provide feedback and education as needed.
- Obtain provider documentation and clinical records for billing vendor(s) allowing them to work on denials and appeals.
- Ensure correct patient insurance and demographic information has been provided to billing teams.
- Answer phone calls and handle inquiries.
- Adhere to HIPAA and other compliance standards.
- Adhere to all company policies and procedures
- Perform other duties as assigned.
QUALIFICATIONS
Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong customer service skills and communication skills; effectively handles written and verbal correspondence
- Strong math and problem-solving skills
- Strong typing and computer skills
- Ability to perform responsibilities with limited supervision. Able to interact and work with other corporate departments, hospitals, and outside personnel
- Detail orientated
- Ability to manage multiple priorities
- Ability to use discretion appropriately and maintain confidentiality
- High levels of proficiency with MS Office applications
- Ability to read, write and speak English proficiently
Education / Experience: Include minimum education, technical training, and/or experience preferred to perform the job.
Required:
- High School Diploma or GED
- 1 - 2 years(+) of Emergency or Inpatient coding, registration, financial counseling, or scheduling experience
- General knowledge and experience in coding and billing collections for support RCM processes
Preferred:
- Intermediate to Advanced Excel skills
- Experience with multiple EMR systems (Electronic Medical Record)
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- While performing the duties of this job, the employee is regularly required to talk and hear
- Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Occasionally lift and/or move up to 20-25 pounds
- Fine hand manipulation (keyboarding)
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office environment, Hybrid schedule after initial training period
- 4835 Lyndon B Johnson Fwy, Dallas, TX 75244
- Monday/Friday remote
- Tuesday-Thursday in office 8am-5pm
- May visit hospital locations and vendors
- The noise level in the work environment is usually low
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.