ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Greet and assist patients, visitors, and vendors in a professional and courteous manner.
• Answer, screen, and route incoming telephone calls and electronic communications.
• Coordinate patient appointments, follow-up visits, procedures, and related scheduling activities.
• Assist with patient check-in and check-out processes, including collecting and updating demographic, insurance, pre-payment and other required information.
• Coordinate communication between patients, providers, hospitals, surgery centers, and other healthcare partners as needed.
• Communicate with patients to ensure understanding of pre-operative instructions and post-operative care.
• Assist physicians by keeping them informed of office and surgery appointments.
• Ensure that necessary documentation and consents are completed prior to procedures.
• Prepare and maintain exam rooms, ensuring rooms are clean, organized, appropriately stocked, and ready for patient visits.
• Assist physicians and advanced practice providers with administrative and operational support activities.
• Maintain accurate patient records and documentation in accordance with organizational policies and applicable regulations.
• Process records requests, forms, and other administrative documentation as assigned.
• Monitor and maintain office and clinical supply inventories and coordinate replenishment as needed.
• Support office operations through filing, scanning, data entry, correspondence, and record management activities.
• Collaborate with other medical office staff to ensure seamless workflow.
• Assist with scheduling meetings, coordinating office activities, and supporting departmental projects.
• Maintain a high level of confidentiality and adhere to HIPAA requirements and organizational standards.
• Build and maintain positive working relationships with patients, providers, staff, and external stakeholders.

QUALIFICATIONS

Knowledge, Skills, Abilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong customer service skills with the ability to interact professionally and courteously with patients, providers, staff, and external stakeholders.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Ability to maintain accuracy and attention to detail while working in a fast-paced environment.
• Ability to exercise sound judgment, discretion, and professionalism when handling confidential or sensitive information.
• Ability to establish and maintain effective working relationships across all levels of the organization.
• Working knowledge of HIPAA privacy and confidentiality requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience utilizing electronic medical record (EMR) systems.
• Ability to adapt to changing priorities and operational needs.
• Ability to work independently while contributing effectively as a member of a team.
• Ability to follow established policies, procedures, and regulatory requirements.
• Basic knowledge of medical office workflows, patient scheduling processes, and healthcare documentation practices.

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• High school diploma or GED equivalent
• Minimum two (2) years of experience in a healthcare office, medical practice, clinic, or related healthcare environment
• Experience working in a customer-facing or patient-facing environment

Preferred:

• Associate degree in Healthcare Administration, Business Administration, or a related field.
• Medical Assistant certification or Medical Office Assistant certification.
• Experience supporting physicians, advanced practice providers, or surgical specialties.
• Experience utilizing electronic medical record (EMR) systems.
• Knowledge of medical terminology and healthcare office operation
• Bilingual Spanish with English is preferred.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position operates in a professional office setting where the noise level is typically low.
• May visit hospital locations and vendors

TRAVEL:

• Main clinic in Fort Worth Medical District
• 1222 Washington Ave, Forth Worth, TX, 76104
• Monday - Friday 9:00am - 5:00pm

ADA & Reasonable Accommodation Statement:
IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact [email protected].