Operations Manager - Dallas, TX

Integrative Emergency Services, LLC (“IES”) is seeking an Operations Manager. The Operations Manager oversees key operational functions within the organization, including practice administration support, anesthesia support, clinician contract management, and project execution. While this role may involve multiple individuals, each will be responsible for specific areas within the broader scope of operational management. The Operations Manager will ensure the timely and accurate completion of tasks, drive process improvements, and maintain cost-effective operations across assigned functions. This role is responsible for managing and improving assigned operational areas and the proper execution of all assigned projects, the role requires collaboration with internal teams, fostering strong relationships, and ensuring that all operations align with IES standards and objectives. Additionally, the Operations Manager will oversee various reporting and management tools that are crucial for IES to ensure operations are managed effectively and within budget. 

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Oversees the administration of assigned operational functions, programs, and procedures. 
• Manages all aspects of the Anesthesia Support team. Provide guidance and direct oversight of the Anesthesia Provider schedule to ensure accurate daily provider volumes to cover all anesthetizing units.
• Provides oversight and guidance and serves as an escalation point for the practice management function.
• Manage the clinician contract intake process, ensuring requests are accurate, complete, and approved. Oversee clinician contract template development, implementation, and review processes, partnering with legal and finance to ensure compliance and accuracy. Assist in drafting and filing clinician contracts as needed. Provide training and feedback to the recruiting team to ensure adherence to contract processes.
• Mentor employees, counsel and provide disciplinary actions to assigned personnel, and work to facilitate individual and team development that drives positive results and ensures IES Guiding Principles are exemplified. 
• Provides coverage and serves as back up as needed for practice administration team or anesthesia operations team.
• Provides ideas/recommendations to foster improvement in productivity, performance, and morale.  Identifies and drives process and system improvements across operational areas to improve efficiency and/or experience.
• Manages all aspects of assigned projects to ensure project milestones/goals are met and adheres to approved budgets. Monitor, recommend, and implement creative, efficient, and cost-effective administrative procedures.
• Facilitates and project manages assigned operational meetings, projects, and initiatives.  Assists with the management of the “Start Up” process for new clients.  Serves as the project manager in this area.  
• Assist in the preparation of Monthly Key Indicators, including monthly statistics and dashboards.  Works directly with assigned leaders to gather and evaluate metrics to improve the processes of the day-to-day operations.  Performs data analysis and reporting to support department or organizational initiatives.
• Assesses performance of projects/events and make recommendations to elevate future projects/events. 
• Oversees the development, approval, implementation of the Practice Administrator Manual and the operation teams’ Standard Operational Procedures (SOP's).  Works with applicable key stakeholders to ensure appropriate updates are incorporated, disseminated, and adhered to.
• Builds, nurtures, and maintains relationships with client hospital personnel, contracting providers, and internal departmental partners.  Coordinates and/or resolves issues/conflicts.
• Manages vendor relationships as assigned

QUALIFICATIONS

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational, interpersonal, and verbal/written communication skills
• Detail orientation
• Extensive experience managing multiple projects/priorities simultaneously
• Impeccable attention to detail and sound judgment
• Ability to analyze data and provide actionable insights for process improvements.
• Strong customer service orientation
• Ability to use discretion appropriately and maintain confidentiality
• High levels of proficiency with MS Office applications
• Ability to establish and maintain positive working relationships with all levels of management, staff and clients
• Ability to work collaboratively and develop strong partnerships across the organization.
• Proven organizational and time management skills, and the ability to work on a variety of concurrent projects in a time sensitive manner.  Process improvement focused.
• Ability to read, write and speak English proficiently

Education / Experience:  Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• 5 years of related experience and/or knowledge in healthcare operations or related field.

Preferred:

• Prior experience in provider relations, clinician contract management, or project management
• Prior supervisory experience

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.  Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some travel including overnight stays may be required based on operational needs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.